When placing an order with Sugar Pop Bakery, all orders are subject to the terms and conditions set out below. Please note that we have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Sugar Pops from us:
Confirmation of Order
Your Order and our Confirmation of the order are considered by us to set out the whole agreement between you and us for the sale of our Sugar Pops. Please check that the details in your Order are complete and accurate before you commit yourself to these terms. Please ensure that you read and understand these Terms before you submit your Order, because you will be bound by the Terms once a contract comes into existence between us.
The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. These Terms shall become binding on you and us when we issue you with a confirmation of order confirming your Order at which point a contract shall come into existence between us.
Deposits
If placing an order significantly in advance of when you require the cakes and of a quantity of at least 150 cake pops, we require a 25% deposit to secure your order. The remaining balance is then due 4 weeks prior to the dispatch date. This deposit is non-refundable but exchangeable for another date and transferable.
Price and Payment
The price of the Cakes will be as set out in your Order Confirmation and payment in full is to be made at the time of order unless agreed in writing by us. Your booking is not confirmed until this is received.
Payments Methods
Payment can be made by Direct Debit, Pay Pal and Credit Card. We only accept the following credit cards: Visa and Mastercard. There is a 3% surcharge for using your credit card to make purchases. Your credit card will be billed once we processed the details and a receipt will be emailed to you straight away.
Dispatch
Full payment must be made before we can dispatch your cake pops. We will dispatch the Sugar Pops to you on or as near as practical the date set out in the Order as the preferred dispatch date. Delivery of the Order shall be completed when we dispatch the Sugar Pops to the address provided in the Order (signature normally required).
We will take reasonable steps to meet the preferred dispatch date set out on the Order or as otherwise agreed between us. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. It is responsibility to ensure that the delivery address supplied is accurate to avoid delays. If you fail to take delivery of an Order, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control: we shall have no liability to you for late delivery.
All interstate orders are sent out via Express Next Day Delivery unless otherwise specified. If you have requested a specific delivery date, your order will be dispatched at least 2 working days prior however, we cannot be held responsible for any delays caused by the Australia Post postal service. For orders being sent via courier, we can provide you with details of the courier and a parcel tracking number. We will notify you via email once your order has been dispatched.
Pickup
Pickup is available at our home-based bakery at 3 Parish Street Pemulwuy at the following times:
- Weekdays 10am to 5pm
- Weekends 10am to 1pm
If you cannot pick up your order during business hours, please contact us and we will do our best to schedule an alternative pick up time slot for you.
Loss or Damages
We package all our Sugar Pops with the utmost care and attention, however we cannot be held responsible for any products lost or damaged once they have been left in the care of Australia Post or any other courier service or during a customer’s own transportation or storage. We cannot take responsibility for any delays caused by circumstances out of our control.
Variations In Final Products
All of our cakes are individually handmade and therefore, there may be some differences between products. Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained on our website, are issued or published solely to provide you with an approximate idea of the Sugar Pops they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Sugar Pops.
Quality Control
As each of our Sugar Pops are made with the customer’s expectations in mind, we warrant that on dispatch the Sugar Pops shall conform to their description, be of satisfactory quality and comply with all relevant food safety, statutory and regulatory requirements in the Australia. We will take reasonable steps to pack the Cakes properly and to ensure that you receive your Cakes in good condition.
However, once dispatched, our responsibility as a seller ceases to exist and this warranty does not apply to any defect in the Sugar Pops arising from willful damage, accident, negligence by you or any act of a third party, if you use the Sugar Pops in a way that we do not recommend, your failure to follow our instructions, or any alteration you carry out.
Rejects, Refunds and Returns
Due to the nature of the Pops, it is not possible for Sugar Pops to be returned to us if you are unhappy with them for any other reason. In the unlikely event that the Sugar Pops are do not conform with these discussed design, please let us know as soon as possible after delivery.
If the Sugar Pops are faulty, we will: (a) provide you with a full or partial refund; or (b) replace the Sugar Pops.
Nut-free Environment
As our cakes are made in an environment where nuts are present, we cannot guarantee that any Sugar Pops are entirely nut free although we make every effort to ensure that allergies are accommodated.
Cancellations and Refunds
If for any reason you wish to cancel your order more than 14 days prior to dispatch of your Sugar Pops, we will offer a full refund less any deposits paid. However, cancellations within 14 days are non-refundable nor transferable. In the unlikely event we have to cancel an order, we will offer a full refund. As our Sugar Pops are food products, we are unable to issue a refund.
Separate terms and conditions apply to cake pop class bookings and gift vouchers.
